Getting to know Triangle Suspension
By Vince Roth, vice president, sales and marketing
Please briefly describe the history of Triangle Suspension.
The company was established in 1919 in Pittsburgh, in 1927 moved to current location in DuBois, Pa. Acquired by Marmon in 1969, added Flagg Suspension products in 1974, opened additional Distribution centers in Fontana, Calif. (1982) and Oklahoma City, Okla. (1988), added Triangle Air Spring line (Contitech brand) in 1991. Added short-run manufacturing facility in 2007.
Please briefly describe the company’s manufacturing structure: What do you build, who are your customers, etc.?
Triangle Spring manufactures leaf springs for light- and heavy-duty applications. All products are manufactured in DuBois, Pa., utilizing high-quality North American steel. We offer our products to warehouse distributors and authorized installers. The installer market is primarily stand-alone spring shops who have the ability to manufacture products as well as service equipment.
What separates Triangle from competitors in its marketplace?
Triangles commitment to our customers is our biggest differentiating characteristic, all orders received by 3 p.m. Eastern will ship out of one of the distribution centers on the same day, prepaid order minimum allow distributors to place orders daily if needed. Triangle also offers customer pick up at all locations with no order minimum, quality control initiatives are in place to insure that all products meet or exceed the standard established by Spring Research Institute (SRI). Lenient customer return policies allow for customers to replace slow moving products with the high turn items they require.
How do you believe customers perceive your business?
High-quality products at a competitive price.
How and why do your customers stay loyal to your business?
Products and our people, even in the age of electronic communication our customers still desire the personal touch we offer. We provide outstanding customer service on every facet. From order entry, to shipping, to accounts receivable our distributors can rely on an organization which has very little turnover and takes great pride in the products and services we offer.
What is one thing most customers/suppliers don’t know about Triangle that would surprise/impress them?
Triangle Suspension is part of Marmon Highway Technologies, Marmon was acquired by Berkshire Hathaway in 2008.
What makes Triangle Suspension a great place to work?
Triangle is very dedicated to providing a positive work environment where every opinion and suggestion matters. Under the leadership of George Koerner, Triangle invests in our employees and rewards them for productivity and compliance with policies. Triangle products are regarded as the highest quality in the aftermarket, all of our employees are proud of that reputation and work diligently to insure that reputation is not compromised.
How vital is it to have quality employees entering your business from younger generations, and how are you trying to recruit these younger professionals?
It is extremely important to recruit and train younger employees. Our work force is aging and to insure the vitality of Triangle in future generations we must continue to add younger employees. We work with several organizations locally to promote Triangle manufacturing and office support, we utilize national organizations to recruit for sales and marketing positions.
Do you feel Triangle is in the position to change with the times? If so how?
Triangle has shown in the past and continues to show that we are willing to change to meet the ever changing environment. We continue to invest in technology and make improvements utilizing 80/20 standards in manufacturing and distribution to insure Triangle will be vital for the next generation. Triangle understands the necessity of expanding product coverage and continually looks outside the heavy-duty industry for opportunities to utilize our manufacturing capabilities. This has taken us to different industries which has proven to be challenging as well as rewarding.
Do you have any advice for the next generation, as they work in this industry?
My advice is to look past your perception that this is an antiquated dirty industry. Embrace the opportunity to engage an industry with a proven record that continually evolves, and offers excellent opportunities for motivated individuals to achieve great career success.
Why did Triangle join GenNext? How can GenNext help Triangle’s employees?
Triangle believes in the future of our industry and proudly supports the efforts that Steve and his team are undertaking. It is our hope that partnering and promoting GenNext will provide opportunities for those looking to join the industry and they will in turn consider the opportunities Triangle Suspension Systems, Inc. offers.