Getting to know Truck Supply Company of South Carolina
Edward Neeley, president and Tommy Hill, general manager
Please briefly describe the history of Truck Supply Co. of SC?
Truck Supply Company of South Carolina, Inc. (Truck Supply) is a customer-orientated business offering quality products and services since 1960. The company has had three ownership changes with the most recent in 2003. Truck Supply operates two stores with warehouses and one shop operation. Truck Supply also has two associate store and shop operations.
Please briefly describe your company’s distribution structure: What do you sell, who are your vendors, who are your customers, etc.?
Truck Supply is a 65 percent B2B and 35 percent B2C business. Our theory on sales is if a customer asks for it, get it for them. That has widened our SKUs outside of the traditional truck parts warehouse distributor. Our inventory consists of 65 percent traditional truck parts, 20 percent industrial supply and 15 percent tool. Truck Supply has a vendor list of more than 250, of which 10 percent of those represent 80 percent of our purchases. Our customer base consists of independent shops, fleet shops, owner-operators, other WDs and truck dealers in the area. We also service federal, state and local municipalities with parts and service.
What separates Truck Supply from competitors in its marketplace?
We strive hard to have what a customer needs to keep them from having to make more than one stop or call. We understand time is money.
How do you believe customers perceive your business?
As a company that wants to provide resources to help them grow their business.
How and why have your customers stayed loyal to your business?
Our customers keep coming back because they know we understand and care about their business. It’s not always about the price of a part or service but the ability to get them what they want when they want it.
What is one thing most customers/suppliers don’t know about Truck Supply that would surprise/impress them? (i.e., tell us something about Truck Supply we don’t know)
Most all of our customers know but a lot of suppliers are surprised we make ourselves available 24/7/365 to anyone needing parts or service.
What are the pros and cons of working for a family-owned business?
Pros: We are the decision makers. We make people feel like they have ownership in what we do. They are not just another account.
Cons: You are married to it. You are going to live it 24 hours a day. It’s what we do.
What makes Truck Supply a great place to work?
Truck Supply is a family-oriented business and everyone is treated as such. No one works for anyone, we all work together. We support each other in their success as well as coaching them up in the learning experiences of life.
How vital is it to have quality employees entering your business from younger generations, and how are you trying to recruit these younger professionals?
It’s not only vital to our business but the industry as a whole to have younger people getting involved. We are active in recruiting young people starting in the junior high schools. We have helped the CATE (Career and Technical Education) centers to provide resources to have career days to get kids interested in our industry.
Do you feel Truck Supply is in the position to change with the times? If so how?
Truck Supply feels that we are a leader of change and understand the importance of it. We are constantly looking at different ways to be more efficient through our technology. We feel it is vital to attend as many industry functions as possible to keep up to date in product knowledge for our customers’ needs.
Do you have any advice for the next generation, as they work in this industry?
Stay focused on the changing times. Always try to be on the leading edge with forward thinking but never forget the basics, give the customer what he wants.
What are your goals for the long-term future of Truck Supply?
To continue to grow and service our customers’ needs by being a premiere parts and service solution.
Why did Truck Supply join GenNext? How can GenNext help Truck Supply’s employees?
We joined to help pass what knowledge we have gained, and learn from the GenNext folks in return. We feel there is a two-way street. We think GenNext should be the leader of providing recruitment and training in technology of the next generation of employees in the industry. Also, we believe GenNext can assist Truck Supply employees in the transition to new technology and training as it comes available.