Getting to know Parts for Trucks
Corey Miller, president at Parts for Trucks
Please briefly describe the history of your business.
Founded by Harry Richard and Harold Spencer in 1919 as Scotia Equipment, the company began as a supplier and service station for motor vehicles and by the late 1930s transitioned exclusively to trucks. The business was owned by brothers Andy and Paul Raymond, until 2017, when they sold the company to another set of brothers, Corey and Brett Miller. Not only did Parts for Trucks celebrate the milestone of 100 years in business in 2019, but recently expanded outside of Atlantic Canada, with two locations in Ottawa and one in Gatineau. Headquartered in Dartmouth, Nova Scotia, Parts for Trucks is one of the largest service providers and parts distributors for heavy-duty trucks and trailers in Canada.
Please briefly describe your company’s distribution structure: What do you sell, who are your vendors, who are your customers, etc.?
Parts for Trucks it is a heavy-duty parts distributor and service provider for trucks and trailers based in Halifax NS Canada. We operate 19 warehouses and six service facilities through Eastern Canada’s six provinces.
What separates your business from competitors in its marketplace?
Through our service network, Trucklane (trucklanehd.com), our service offerings extend to 22 locations across eastern Canada with over 150 mechanics and 130 service bays. We have extensive coverage in our market areas providing same-day delivery to almost any point within Atlantic Canada and eastern Ontario.
How do you believe customers perceive your business?
Our customers know we carry top quality products and that they can rely on our expertise to ensure they are getting the right part for the job. We know how crucial it is for our customers to keep their vehicles running in an efficient and timely manner, so our complete end-to-end services, same or next day delivery options, nationally recognized brand names, expert knowledge and competitive prices ensure this is always the case. All those things steer our customers back to us every day.
How and why have your customers stayed loyal to your business?
Our company’s DNA is built around a customer-centric focus. We are there for our customers no matter what time of day or weather. We offer 24-hour parts and service availability throughout our network to ensure our customers are never stranded.
What is one thing most customers/suppliers don’t know about your company that would surprise/impress them? (i.e., tell us something about your company we don’t know)
Since 1919 the business has been owned by three families, the Spencer family, the Raymond family and now the Miller family. The founder of our company, Harold Spencer was one of the first people in Nova Scotia to own an automobile, a car purchased in 1912.
What makes your business a great place to work?
We’re a family-owned business and our employees know they are important to our success. We have a well-established service recognition program, and it’s with some frequency that we celebrate double-digit years of service for employees. And Parts for Trucks seems to be a hidden gem, a place where people can find their niche. We offer several career paths that don’t require a degree. If you’re willing to pull up your sleeves and work hard to learn the heavy-duty aftermarket business, there are opportunities for growth within the company.
How vital is it to have quality employees entering your business from younger generations, and how are you trying to recruit these younger professionals?
Like many businesses in the industrial sector today, Parts for Trucks needs to work harder to attract talented young individuals into our industry. We believe the key is providing on the job training and progressive job roles to continually challenge and develop our team.
Do you have any advice for the next generation, as they work in this industry?
The heavy-duty truck industry is a wonderfully challenging and fulfilling area to build a career. Be eager to try new things and talk to your manager or supervisor about how you can apply your individual talents to make your company a better place.
Why did your company join GenNext? How can GenNext help your employees?
We experienced several retirements in recent years that prompted us to take a closer look at how well we were developing the next group of leaders in the company. The GenNext program came to our attention and presented a great avenue for some of our developing employees to take steps towards the next level, and to do it within a familiar context. Potential leaders who have grown up with the industry are quicker to adapt to this type of support. We’re fortunate to have this resource as part of our employee development program.