Getting to know Royal Truck and Trailer
Adam Pigeon, COO at Royal Truck and Trailer
Please briefly describe the history of your business (a quick summary is fine).
Royal Truck and Trailer is a third-generation family owned trailer dealership that was founded by Roy Bumgardner in 1970.
Please briefly describe your company’s distribution structure: What do you sell, who are your vendors, who are your customers, etc.?
We sell trailers, truck bodies and liftgates, which we also have full repair services and parts departments for. We are partnered with Great Dane Trailer, MAC Trailer, Talbert Manufacturing, Morgan Truck Bodies and VIPAR Heavy Duty.
What separates your business from competitors in its marketplace?
We put our employees and customers above all else which has allowed us to build a business that no single competitor can compete with in terms of knowledge, capacity or diversity.
How do you believe customers perceive your business?
Best resource in the market to help keep their equipment on the road.
How and why have your customers stayed loyal to your business?
Standing behind our products and work brings the customers back, but our great staff that go the extra mile for the customer creates the loyalty.
What is one thing most customers/suppliers don’t know about your company that would surprise/impress them? (i.e., tell us something about your company we don’t know)
We have a plan to triple in size over the next ten years.
What makes your business a great place to work?
We encourage everyone on the team to share their ideas on how we can make the company better.
How vital is it to have quality employees entering your business from younger generations, and how are you trying to recruit these younger professionals?
Recruiting is a top priority but we also have had good luck recruiting friends and family of our current employees.
Do you feel your business is in the position to change with the times? If so how?
Yes. Our team is creative and our ownership is willing to invest in that creativity.
Do you have any advice for the next generation, as they work in this industry?
If you want to be successful in the future you can’t treat your current position like it’s just another job.
What are your goals for the long-term future of your company?
We would like to hit $1 billion in sales before the fourth generation takes over of the company.
Why did your company join GenNext? How can GenNext help your employees?
We joined for the training and networking. Help vendors come up with better on-site training programs.
What are the three most pivotal moments in your career that you either learned from and/or that got you where you are?
I was fortunate to have experienced implementing a new computer system and opening new branches through both acquisition and a greenfield facility.
Are there any industry leaders that have influenced you/mentored you? Who were they and how has their knowledge assisted you?
The ownership and managers at Royal Truck and Trailer have all been great mentors to me. Each one of them helped shape my career path and continue to make me better.