Getting to know STEMCO
Kara Bolster, vice president, commercial excellence
Please briefly describe the history of STEMCO?
Founded in 1951, STEMCO is a leader in the technology, design and manufacture of commercial vehicle wheel-end, braking and suspension components, as well as innovative tire and mileage solutions. STEMCO, which stands for Specialized Truck Equipment Manufacturing Company, is the No. 1 manufacturer of wheel-end seals for heavy-duty trucks and trailers.
Please briefly describe your company’s sales structure: What do you sell, who are your customers, etc.?
STEMCO is proud to have one of the largest sales forces in the commercial vehicle manufacturing industry. Our unique, onsite and hands-on training for commercial fleets and repair shops is second-to-none and gives our customers the knowledge they need to reduce operating costs and improve roadway safety. Our technician certification training for brake, suspension and wheel-end products gives STEMCO the ability to work in tandem with end users to ensure optimal performance for any fleet.
What separates STEMCO from competitors in its marketplace?
STEMCO’s success throughout the U.S. and in international markets is based on safety, excellence and respect. These core values, combined with overall industry experience and the ability to adjust and adapt during changes, is the foundation for helping STEMCO consistently be recognized as a world-class manufacturer of innovative and exciting commercial vehicle solutions.
How do you believe customers perceive your business?
STEMCO is consistently recognized by our customers as a world-class manufacturer of innovative and exciting commercial vehicle solutions. This reputation is built by having the values of safety, excellence and respect driving everything we do.
How and why do your customers stay loyal to your business?
Customer loyalty is driven by having a passion to improve overall safety on the roadways and ensuring trust, training, support, and focused innovation are always our top priorities.
What makes STEMCO a great place to work?
STEMCO prides itself on achieving business excellence through the utilization of our superior talent. Our way of working is focused on being open, direct, authentic, realistic, and collaborative toward mutual success. Additionally, at STEMCO, we believe in fully supporting our employees through career training and educational opportunities to thrive and support the company’s continued growth and success.
How vital is it to have quality employees entering your business from younger generations, and how are you trying to recruit these younger professionals?
STEMCO’s success is built on the belief in our colleagues and empowering the next generation of workers to become heavy-duty trucking leaders.
Does STEMCO feel it is in the position to change with the times? If so how?
STEMCO is committed to developing innovative and differentiated ways to better serve the commercial vehicle market. This is done by investing where necessary to support our long-term growth. For example, STEMCO recently completed construction on the world’s most advanced lab built to design and test advances in materials, designs and technology for commercial vehicle air springs. STEMCO has also built a 43,000-square-foot state-of-the-art “Friction Factory,” designed to manufacture brake shoes and friction components for medium and heavy duty truck and bus applications. Both facilities have been built in response to STEMCO’s ongoing growth and long-term efforts to serve our customers with high performing products.
What is the long-term future for STEMCO in the heavy-duty aftermarket?
Long-term, STEMCO will continue to focus on its three core values: safety, excellence and respect. It’s this commitment and a focus on continuous improvement that will drive STEMCO’s constant pursuit of excellence.
Why did STEMCO join GenNext?
GenNext’s commitment to educate, mentor and recruit the next generation of heavy-duty trucking leaders is making the industry better as a whole. STEMCO fully support’s these goals and is committed to helping the next generation learn the skills and attributes necessary for success.